Destiny Bovero

Review of Alan Webb Mazda

My husband I bought two brand new Mazda 3s from th...

My husband I bought two brand new Mazda 3s from this dealership just over a year ago and recently noticed some paint peeling on the hood of one of them. I'll also mention that my mom passed away last week, so we were a little distraught when we brought the car in on Friday, just three days after learning about her passing. The dealership came out and said it was sap damage and that they are unwilling to cover or fix it. Fast forward to today and my husband took the car to a body shop to get their opinion and they laughed at the idea that it was sap damage, saying instead that it was faulty paint. My husband is also a disabled vet with severe anxiety and this type of situation causes him severe stress and depression. When he brought up what the body shop said with the dealership they said that only one person can approve this type of repair and they only come in once a month. Really? That seems a little ridiculous. It's hard to imagine having to pay $1000 dollars to fix the paint on a basically brand new car, but at this point I'm pretty sure Alan Webb Mazda isn't going to do the right thing and cover it. It's incredibly disappointing because we had an easy and stress free time purchasing the cars and were impressed with the service up until now.