Upon my arrival, the front desk staff didn't seem ...

Upon my arrival, the front desk staff didn't seem to be organized at all. There were at least 5 individuals behind the desk and only 1 was working. She was clearly overwhlemed by the amount of guests checking in and/or approaching the front desk, but her co-workers just watched her struggle.

On top of that, there were about 3 guests that complained on their rooms in some form or fashion. A few asked to be changed, and others needed items added/replaced. Not a good look from my perspective.

When my family and I started off to locate our room, the parking lots were so in need of repair, we had to dodge several pot holes, bumbs, and unforseen debris in our path. The hotel buildings were outdated. Walking through the hallway to get to our "one bedroom suite" was interesting to say the least. The carpets smelled and the air permeated with a wet, mildew-ish stench. There were several ceiling tiles that showed obvious signs of water damage.

Entering the room, we weren't surprised. Lol. There was no wow factor at all. Small kitchenette with outdated features of course. The dishes provided were decent. The decor was mediocre. The sofa bed boasted a queen bed, it was only a queen sized futon! The one bedroom had two full sized beds instead of two queen sized beds as we originally thought. The bathrooms weren't fully stocked with towels and a few were on the floor. Clearly housekeeping was slacking on their cleaning!!

So let's venture into the amenities...

The pools, both indoor and outdoor were great, a bit too much chlorine, but tolerable. The adult only hot tubs were nice. However, one was set to boiling and no one could figure out how to turn down the heat! Haha.

The "live entertainment" featured a half drunk sounding woman bellowing ballads haphazardly and some strobe lights...uhm excuse me, flashing Christmas lights. The bar area was nothing to get excited about as was the very small gaming area.

Getting ice was a challenge as well. The machine in our area, and the next area over was empty. We had to walk through a maze of hallways that led us to the front of the hotel. Finally! There were no directions, assistance, or helpful individuals to provide any aide.

Back in our room, the bedroom floor was wet. At first I thought something spilled, nope, the ceiling was dripping. NICE! When we called the front to get assistance, no one answered! We just put a towel on the floor to catch the drips and to remind us not to walk in that area. Smh.

Overall, this HOTEL, getting passed off as a resort, was far from flattering and I wouldn't recommend this place to my worst enemy! Clearly this place is in need of some serious renovations, upgrades, and better organization! Wow, just wow!