Bianca Augustino

Review of Lockton Affinity

Horrible experience. Applied, received a certific...

Horrible experience. Applied, received a certificate of insurance for the wrong practice location and old expiration date-- I was essentially sent my old certificate. Finally got one with the correct, updated information. Requested a copy of receipt for my records, it's been two weeks and I still don't have it. Just received a phone call saying there was an IT issue and they have next to none of my information on file. I was asked if I wanted to refill it out over email or the phone-- why would I pick electronically if you couldn't get it right the first time? While the lady that called was apologetic, she let me know that she wasn't aware I had even been in contact with anyone at Lockton-- I've had multiple phone calls over the past 3wks with simple requests that still haven't been fulfilled. One of the worst experiences I've ever had with a company. I would avoid this place.