After leaving a review about our terrible road pav...

After leaving a review about our terrible road paving, their response was basically, we don t see your name as a customer, so why do you think you have a right to leave a bad review, as if the only people that can leave a review are the direct person who signed the check. But I live in an HOA that hired them for this project and I pay HOA dues every month, which pays for this project, so even if I didn t write the check to you directly, I AM YOUR CUSTOMER. As is everyone else along the two segments of street you did a terrible job paving. I ve noticed every response to a negative review of your work is similar. You are not a company who believes in self-reliance and accountability. You are a company of defensive people who are entitled and think you show up, do the job, no matter how poor the job is, get it done as cheaply as possible to keep profit margins as high as possible so you don t have to repay your crews to redo the work ...but instead, stop being defensive about poor reviews, LEARN FROM THEM. Even bad reviews can make you a better company. My guess is that the owners of Morgan Pavement are very cheap people. Thinking they can get rich doing poor work and poor service. Our new road is WORSE THAN IT WAS BEFORE YOU DID ANYTHING. It was not a bad road. There were no potholes. I actually don t think it even needed to be redone at all and now the road is like a lumpy, bumpy dirt road that is hardened, now permanent lumps. So we went from a smooth road before to a bumpy, jittery road and all we had to do to get that UN-improvement was to pay you a bunch of money? Give us our old, but smooth road back ...or come back and make it smooth. YOU OWE ALL THE RESIDENTS ALONG JORDAN OAKS COURT and JORDAN OAKS DRIVE a better road or come back and scrape off all the lumps and divots and washboard surface and restore our old smooth road ...or do it over and make it SMOOTH like a new road is supposed to be. Slackers. Poor service. You guys need your license to pave roads revoked. Learn from your mistakes (and apparently you have made a lot of them) and IMPROVE your company. LISTEN to the residents that are affected by your poor work and don t think of them as your enemy and accuse them of not being a customer even though ALL the people that live along the roads you do ARE YOUR CUSTOMERS. Either through tax dollars, or HOA fees, WE pay you. Our HOAs just sign the checks our money enables them to pay you with. We are your customers. All of us. ...guys, just be better. Stop trying to get rich not caring about your quality of work and service. Just do it right from day one so you don t have to redo things and get bad reviews. Don t try to do it as cheaply as you can, cutting corners. Just be professional. It s like the owners are entitled high school kids who want to be rich when they grow up without actually working hard or learning from their mistakes or admitting when they are wrong and have done a bad job. You have no accountability. Get it done right and I will be the first to not only remove this review, but change it to five stars if you earn it. DO NOT KEEP TELLING RESIDENTS THEY ARE NOT YOUR CUSTOMERS BECAUSE THEY DIDN T WRITE YOU THE PERSONAL CHECK, because we ARE your customers.