James Anderson, CFRE

Review of Hampton Inn & Suites Phoenix-A...

This rating should really only be 3.5 stars at bes...

This rating should really only be 3.5 stars at best. I would give the hotel and front desk staff four stars. But even three stars for the shuttle service is generous. The drivers are inconsistent and you MUST call very early to be picked up reasonably quickly at the airport. When they say 10 minutes expect 30 minutes for a pick up. And expect a side order of attitude if you have to call multiple times and dare point out their lateness and misinformation.