So far we have paid $11,176 in fees? This is horr...

So far we have paid $11,176 in fees? This is horrible. We used this service because we were told the fees were minimal. We have paid 100% in fees. How is this a savings when I have received letter after letter from these creditors trying to settle without all of these fees. I am so disappointed in this service. I would like a clear understanding as to why we are paying all of these fees. They also do not give you a proper idea of what you still owe.