Nice lobby...very disappointing room. For such a h...

Nice lobby...very disappointing room. For such a high end property to have shabby,old,dirty rooms is a shame. Staff is very nice, but does not make up for dirty furniture, dirty phone, old carpet, and a/c that does not work. Couldn't sleep because temp in room must have been almost 80f. Dirty bathroom...mirrors dirty, toilet box dirty, and dirty carpet. More like a cheap motel then a 5 star resort.
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Update...interesting that the hotel mgmt never followed up on my review or lack of service. No air conditioning for 3 nights....just awful! They set up fans....ok that worked...lol. They did clean the room after my complaint ...but carpet was old and stained.