anne corbin

Review of La-Z-Boy

I purchased what a believed to be a high quality l...

I purchased what a believed to be a high quality leather recliner. I purchased the warranty from Guardsman. After 4 1/2 years I filed a claim because the head rest was torn in multiple places. We were denied coverage because the technician said the leather was deteriorating from normal wear and tear due to body oils. The leather was paper thin and crumbling. The Guardsman did agree to replace a torn footrest. After waiting on the part to arrive for 11 weeks, La-Z Boy sent the wrong color! In that amount of time the head rest looks so terrible I don't know if it is worth it to wait another 11 weeks to for a new one. My husband complains that the chair has never been comfortable. He has added padding in the headrest and has to use a pillow on top of the foot rest because of the lack of padding. This chair was not cheap, $1200 on sale with the warranty. Save your money. It is cheaper to buy a $500 chair every five or so years if La-z-Boy cannot produce a better product. Other furniture stores agree there may be discoloration but leather should get "broken in" not "wear out." I have a leather sofa from another company that looks perfect after over 10 years of sitting in same spot everyday(only some minor color change on the arms). I will never buy La-Z-Boy again! Oh by the way, this is the first negative review I have ever written for a product.Just makes me feel a little better, even though it won't change a thing.