Shira E

Review of Nissan Downtown Toronto

BAD EXPERIENCE.

BAD EXPERIENCE.
I put in an application for a lease several days ago, and never heard back from anyone at Nissan. I had to call consistently to receive unclear answers as to what is going on, being moved back and forth from salesman to sales-manager. There is a huge lack of transparency and deception.

The salesperson Victor claimed that my application was denied, and that Dave, the manager was working very hard to negotiate on my behalf with Nissan, to get an approval. However, Dave had no idea who I am and claimed that "no news is good news" meaning my lease was in fact approved. So, which one of them is right?

Even asking to cancel my application and receive my deposit back was problematic, as each person claimed that they were not responsible for refunds. Victor asked that I send an email, requesting a refund, to which I received no reply. Dave said that he does not take care of refunds, and that someone else would call me back.

Eventually the refund was issued, but the general experience is of very unprofessional service, lack of transparency and condescension. Nissan should treat their clients better.

Of course, Nissan will probably say that they can't please everyone, and that they have many satisfied customers. But this is not a valid excuse. Don't be fooled. Beware of Nissan downtown and perhaps try other dealerships - you will easily find better service with salespersons who will treat you like a human being and not prey.