Raina Popp

Review of Round Rock Toyota

I have no complaints about the cars or the locatio...

I have no complaints about the cars or the location. There are a wide variety of choices, all of which are great. My complaint is with the staff. I found them very pushy. They wanted us to buy right then and didn't want us to think about anything. They kept saying "you ready to take this home?" No, let me think! "Well, this isn't going to be here forever". Then it's not the car for us. Also, the lady kept telling me how to drive on the test drive. Been driving for 8 years, I know how to! I told them I wanted to maybe try out a Nissan for comparison and they kept saying how Nissan is bad. Okay, I know they have to talk up their own, but really, you aren't going to let me try it and find out for myself if I don't like it? They were not willing to come down on the prices at all. When they were explaining the financing they flat out said "you don't understand". My husband is a math major, we understand numbers! They didn't understand. They weren't listening to what we wanted and kept trying to get us a new car when we told them a used one. When we said what we were looking for and the price range, they said it didn't exist. Well, I then went to Chevy down the street and found it! They are not reasonable people and don't know how talk to customers. I have nothing against Toyota cars. I love my Avalon and wanted a similar car. But seriously, "our service brings you back" is a load of crap! Don't waste your time here. Go to Chevy.