Prana Jiwandhana

Review of Sofitel Bali Nusa Dua Beach Re...

I spent 2 nights for my honeymoon in Dec 2016. I s...

I spent 2 nights for my honeymoon in Dec 2016. I stayed in the Honeymoon Suite.

There are four points that disappointed me.

1. Very late check-in:
I arrived at Sofitel at 13.00, and my room was not available yet. I had to wait 3,5 hours until they allowed me to get into my room (16.30). Sofitel gave no refund and no additional services to compromise this situation.

2. False information about the breakfast restaurants:
The next morning, I wanted to have a breakfast in one of the Sofitel restaurants. When I arrived at the restaurant, the staff told me that the tables were full, so she directed me to another Sofitel restaurant. Then I asked her if the second restaurant has the same menu as the first one, and she said yes. The day after, I managed to get into the first restaurant and I found out that the menu was different with more food variety. I felt that the staff made fun of me.

3. Rude and unsupportive room service:
I found out that there was no hair dryer available in my room. So I called the room service to request one, and she insisted that there was a hair dryer in my room. I had to argue with her until finally agreed to my request. I didn't believe I got this kind of service from such a premium hotel.

4. No late check-out:
Following my disappointment in point no.1, I requested for late check-out. They didn't allow me to do the late check-out.

In conclusion, I didn't get a pleasant experience after paying a lot of money. I would not recommend Sofitel Nusa Dua to anyone. So far, this was the worst part of my Honeymoon.