Josh Faaborg

Review of Diplomat Resort & Spa

Unfortunately it's a 1 star. The facilities are gr...

Unfortunately it's a 1 star. The facilities are great but the people were not. Its pricey which is fine for a nice resort. However, you would expect great service for these prices. Not the case at all. The staff was rude at check in and it lasted the entire week. There were glimpses of hope with certain individuals but overall it was poor at best. No one seemed to want us there. Our family never asks for extras and tips generously, especially for great service. They automatically included gratuities for all dining/drinks and seemed put out to serve $150 meals and $15 drinks to our party of 2 adults and 1 child. We had high hopes when we pulled up and left promising never to go back.