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Review of EuroCoffee UAE

In short....the coffee taste is good, average mach...

In short....the coffee taste is good, average machine, no customer satisfaction resposibility.

In long....In the showroom the machine is for disply only and you won t have the oportunity to test and see whether you would like it or not, prior to purchase. I bought an esperso machine with a milk frother for the personnal use at home. The coffee machine is average and not anything special. It s slightly less expensive than other brands i.e Nessperso, but with an average appereance. the coffee taste is nice though and that was the most reason i went with this brand. In the showroom i was told that the milk frother tempreture is 68 degC, however when i used it at home it was like semi warm mostly liquid with a little frothed milk at the top. I like my coffee to be hot like everyone else, so i returned the milk frother to them and asked to refaund. The manager called me and said it s not refoundable. I offered to exchange with coffee capsules or somthing else but he did not accept. He said the machine s tempteture is 58 degC and standard. I said nevermind it s 58 or 68...the problem is the milk tempreture is not high enough so that i can enjoy my coffee. I have to put the cup in the microwave and warm it up again. He said the machine is working and i can not do anything for you. I said when i can not enjoy it i don t want it, keep it with you and thanks for doing nothing.

I don t really care about an 80$ machine, but looks like that 80$ is important for them as long as they don t care whether the customer is happy with their product or not!

Recommendation- 1) always deal with companies who appreciate customer satisfaction and their reputation 2) If you ever thinking of buying somthing like these machines, buy it from where they test it infront of you, so you can decide whether you like it or not.