XINYAO ZHU Review of Sheraton Roma Hotel & Conferen...
This is the worst spg hotel I have ever stayed, fi...
This is the worst spg hotel I have ever stayed, first were 2 of the sockets in our room that weren t working, we called customer service and were told they will sent someone to help shortly , we stayed in our room for more than 3 hours until it was 9:00 pm and no one came. We were starving so we decided to have dinner, we went to the restaurant in this hotel, asked manager for a table, and he was extremely rude we full, can t you see? Go outside and ask them , so we did, and this was the best part, we stood at the front desk for 5min and get completely ignored, there was a waiter right in front of me and a manager running around, we said hallo 4 times and finally got his attention. This was the conversation, hallo, could we... I DONT KNOW! emm we just want a table for 2 WE FULL! WE GOT A MEETING HERE! Then there were bunch of Italian that I don t understand, well I saw three tables were empty but not cleaned at all. Anyway, right now we are staying in our room and starving cuz there are no restaurants in half miles range, reported everything to customer service and got our manager will call you back The time now is 22:53. Oh we were gold member btw
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