I had glowing recommendations to take my dogs here...

I had glowing recommendations to take my dogs here. So in June I booked them online, which was confirmed. I even received notification emails to remind me of my upcoming appointment. However, when I went to their shop for my scheduled apppappoint no one was there. As I found out from the shop owner beside off the leash, they were at a convention and were not in town. I had taken time out of my day to bring my dogs, only to be disappointed. I sent multiple emails about this issue and no one replied to me. Finally, a few weeks ago, I dropped by and discussed the situation with the staff. They were extremely uncaring about the situation and made me to feel like I was an inconvenience. They took down and name and number to look in to it and I STILL have had no reply. Needless to say, my dogs will never go there, and my mothers dog (who is a long time client) will no longer be going there. This all could have been avoided by a simple, sincere apology. It is very upsetting to be treated this way.