I had a very simple car accident in June 2018, whi...

I had a very simple car accident in June 2018, which left me with back and neck injuries which I recovered from by December. The other party admitted liability immediately. It is now April 2019 and the claim seems nowhere near being settled. Excuses I have had from Minster Law's claims handlers range from them forgetting to forward documents, to their online system which 'keeps crashing' apparently. I only ever hear from them when I rattle their cage - they NEVER communicate with me unless I contact them first and even then they often take several weeks to respond. The reports issued have been riddled with errors which take months to correct. I have asked Minster Law several times to inform me of their complaints procedure so that I can lodge a complaint but they ignore the request every time. I am about to contact them one last time, and seems clear I will have no option but to lodge a complaint with the Finance Ombudsman.