Review of KitchenTown

4 years ago

Hi,

Hi,

I am giving 1 star due to the fact that it took nearly 45 minutes to one hour to receive our order. I had initially asked the male server at the curbside window if we were allowed to dine outside, and he pointed to the direction of available seating in front of the restaurant as well as the alley way to the right of the restaurant. He also mentioned that they will be serving the food and drinks to us. We ordered first, then proceeded to sit and wait for the server. My boyfriend and I ordered had only ordered 2 cold brews, 1 pastry and 1 bagel sandwich. The drinks and pastry came out first, but this itself took more than 20 minutes to receive. The area we were sitting in had too much sun, so we decided to move to the seating in the alley. We waited for almost 40 minutes, and noticed the sandwich hadn t arrived yet so I walk up to the window and asked the cashier for my order update. She had the sandwich in a bag, and handed it to me and had the nerve to say We thought you both had already left YIKES. I asked her how long the sandwich was sitting for and she couldn t tell me. I saw 2-3 employees standing around behind her.

First off, we were told the server would serve us for dining outside. Second, Apple Pay should have my phone number. Could they have called me? Could someone have walked outside and called out our names? Hey Kitchen town, if you want to stay open please be more proactive. It was our first time visiting and I was looking forward to it, until now as I am very disappointed with your customer service. Very poor customer service. Not coming back.