Josh Smith

Review of BYU Outdoors Unlimited

Very hit or miss.

Very hit or miss.

The good: great selection of everything you could want to have a good time outdoors and very good prices.

The bad: if you decide to come here, don't do it when you're on a tight schedule. The employees have no sense of urgency and their processes aren't very efficient. I've rented from them multiple times and I don't think I've ever been in and out in less than 30 minutes, even just to drop off a rental. The employees work incredibly slow, rentals are usually not ready to go (referring mainly to bikes) and you'll have to rent, pick up, and pay with different employees at different registers for each step. I've also had to walk out with something other than what you rented twice since they double booked something or are too lax with their return time policy and people don't return gear on time (I realize that's out of their control).