Pros-

Pros-

Nice hotel, close to CDG airport, convenient when flying into CDG as there is a hotel shuttle service from Terminal 2 direct to the hotel which runs every 20mins from 5am to 23:50pm.

Cons-

The hotel boasts a swimming pool, sauna and jacuzzi. Both the swimming pool and jacuzzi were out of use and the sauna was only on for a few hours per day. There were no lights in the female changing room. The fridge in our room did not work. The staff do not go out of their way to help you. We had a problem when a cleaner removed our breakfast from our room before we had eaten it. Since we had prepaid for bed and breakfast we asked three times and finally the manager to refund the price we paid for our breakfast. The staff and Manager (named Michel Wittwer) all refused instead preferring to enter our room when we were out and leave a "We are sorry you are unhappy.." note and apologise with two small bottles of Evian and a small tube of sweets. We remained unhappy. A) They are not supposed to enter our room in our absence except to clean. B) our problem with removing our breakfast was not resolved satisfactorily. Further, we found ourselves stranded at a nearby train station at Alnay Sous Bois after the shuttle service had ended. We called the hotel for help but they were of little or no help. They suggested a taxi service and gave a four digit telephone number for us to call.

Not the best hotel we have stayed at. A good mark for convenience but little or no marks for customer service. Would think twice before returning. So many other hotels out there who offer an excellent service and would not quibble over a problem they created.

Mrs Burnett.