Our entire stay at Bexley Creekside under Weinstei...

Our entire stay at Bexley Creekside under Weinstein properties wasn't bad, but when it counted most...we were so sorely let down. So, don't send me some cute fix it message on her about how you attempted to fix the problem.

After moving in, we started seeing mold in unlikely places like in our closet, the bathroom, and in the bar/kitchen area of our home. After calling maintenance, the kitchen area was cleaned and new pipes were given because a leak was causing the water damage/mold. But our closet and bathroom...well that was spritzed with bleach and repainted.

Fast forward and my husband and I are experiencing a lot of respiratory issues. Upon investigation, it turns out the water damage is back in our home, back in the closet and bathroom wall. We make arrangements and call the property. They send out the same guy who "fixed" the issue before who promptly blames the lack of water behind the wall on our new shower head...the timing in which we got the shower head and the damage to the wall dont even look to coincide. We were given a blanket statement of, "I can only go based on what i see." But if you were here before you would have seen that our shower head was the apartment complexes standard shower head...so was that causing the issue too the first time you sprayed the wall eith bleach?

It's so convenient how when we asked for a compensation this time around for a continued issue, that the problem is now our fault, despite the fact that we've had a lot of water and pipe issues throughout our home to include the mold we just found growing in our air vents in the living room. Was that made by our shower head, too?

I appreciate the help of some of the maintenance, but the way this was handled overall was ridiculous. You dont believe what I say, but the guy who had to revisit the problem gets the say so. God forbid, we had to go to get hospitalized...then what? Were you gonna give us a pat on the back and then not be bothered then too?

I dont want a call from Bexley Creekside or an email from them. I want Weinstein properties corporate to call or return the email i sent. This isnt great customer service. This is you protecting your financial bottom line.