Receptionists are polite and try to be helpful and...

Receptionists are polite and try to be helpful and that is where it ends. Just today, discounting the approx previous 8 hours, I have spent 1 hour and 48 minutes just trying to speak to a human who could tell me why nothing has been done re my query. Been to the walk in centre... a joke. Asked to be put through to complaints, CLASSIC, nobody answers the phone. Useless and inefficient!!!!