ROBINSON FAMILY

Review of Radisson Suite Hotel Rancho Be...

Stayed here while in town for soccer. Parking and ...

Stayed here while in town for soccer. Parking and room proximity was odd, had to walk all the way around to reach our room. Bathroom sliding pocket door kept getting stuck, and I mean STUCK shut. My little kids were getting so scared and panicked, they are kids so not surprised. I even got stuck Everytime! My husband had to get you out if you shut the door. I called front desk and they offered to send someone but when you were at soccer all day and have tired kids who wants a man in our room using tools and invading my privacy. They should have offered to move us and our things or breakfast.... something. They were like ok sorry. I took video of myself getting stuck as well as kids yelling while we try to pry the door open. Then I called to ask for (tiny) 6 shampoo and 6 conditioner since I forgot mine, the supervisor Christian said he wasn't sure if that exceeded the eligible limit. I never heard of a limit nor given a hard time at any hotel ever which most hotels we use offer more than that if you forgot something. FYI too my daughter and I have hair that is over 20+ inches which is being grown to donate to locks if love. It is a complimentary item offered guest so why hassle me? Why does it bother them? All it did was leave a bad taste in my mouth and make me take note to never stay in a Raddison again. I'll stick to the others where we have been well taken care of.