The service department seems to struggle with foll...

The service department seems to struggle with follow-up. I have an F-150 that needed a part replaced on the tailgate. It wasn't in stock so it had to be ordered and I was told I would be contacted when it came in. I had to follow-up with them on two separate occasions before it was finally ordered and installed. I had the same experience with another part that needed to be replaced after that. Not in stock, will need to order, will follow-up. They never followed up and when I called to check, I was passed around to a few folks on the phone then told they would call me back, which they never did.