C

We bought a 2015 Honda Accord EXL Coupe from Patty...

We bought a 2015 Honda Accord EXL Coupe from Patty Peck in 2015. I began obtaining quotes online several days ago so that when my husband returned from out of town business we could purchase a 2017 coupe before they are discontinued next year. Austin, one of the internet sales managers, was very friendly and helpful. However, George Pickett, who was our salesman in 2015 got involved and from the first phone call he was rude, arrogant and condescending. I asked him more than once to give me the "out the door" total sales price and he kept saying he needed me to come in to look at my current lease. He also kept talking payments and said he did not understand how my prior payments were so low. I told him that payments and my current trade in were irrelevant at that time, I was only wanting an "out the door" price. He finally gave me that price verbally at the end of the week. My husband and I went by there the next morning and he comes out with a piece of paper with the MSRP price. When I tried to ask one question, he told me I was being unrealistic. I told him he had been rude from the beginning and told my husband it was time to go. My husband saw what type of behavior I had dealt with all week from him. We went to another local dealer and the process was so easy! Every person in that dealership was welcoming and friendly and our salesperson had the agreed upon price ready and even came off that price some. We will never visit Patty Peck again because of George Pickett. There were also several lies he told us in 2015 and the other day that came to light later on Saturday about the leasing process. A coworker of my sister-in-law was also misrepresented on one particular lie, and ended up doing her next business at another dealer. Perhaps Honda needs to be aware of this misrepresentation to customers from Patty Peck sales. One other thing I might add is this, George told me on the phone Friday he had already met his quota for the month. Well George, in that case you really didn't need to sell to us anyway, did you?
I would like to add that Bob Aubrey, the General Manager, called me the day after this post and was very apologetic and stated that their sales team is not trained to treat customers this way. As I explained to Mr. Aubrey, I dealt with many sales people last week and not one treated me the way George Pickett did.

Comments:

No comments