I was ready to be thrilled with the simplicity and...

I was ready to be thrilled with the simplicity and ease of working with this company, but I've since been disappointed.

Before signing the contract, the staff reached out to confirm the venue I wanted was available for the date and time. BEFORE signing the contract, I asked it we could move it up an hour and if that would require a contract change to reflect this request. The staff said moving up an hour would not be a problem and that there was no need to update the contract to reflect this. This was discussed three months before the wedding.

Two weeks before the wedding I reached out to confirm the time shift and they told me that they would have to check in with the venue. The day before the wedding my message was returned and it turned out that the time could not be moved. This is not a huge issue, but I felt a bit like I was pressured into signing a contract with incorrect information on the promise that the time could easily be switched, which was not the case. In response, the company wrote, "...as you know the VENUE never got back with us in regards to moving your time up as requested on 12/12/19. During the holiday's many venues staff members take time off, etc and in your case the event coordinator from the VENUE was on vacation and she is the only one who has the power to change times." I would understand this response more if I had not requested a change in time in August BEFORE signing the contract.

On the day of the wedding the staff were 30 minutes late, so nothing was set up before people started to arrive. When the staff arrived, they had to ask me what we had paid for and how to set everything up, which I was surprised by. There was also a mix up with the flowers and they did not arrive, so there were no flowers of any kind at the ceremony. I was promised a refund for this, the staff writing to me, "As I stated before we have already issued you a refund for the flowers. Please let us know if you have not received it."

It has been over a month and I have yet to receive a refund for the missing florals despite contacting the company to request guidance on how the refund will be processed.

We opted for a mini reception with champagne and cake cutting. We paid extra per person for this service. Only two bottles of champagne were provided for 50 people and they were both warm. If I had known that the extra per head did not include champagne I would have brought additional, chilled bottles. I understand if the extra fees were not covering more alcohol, but I wish this had been clearly communicated so that I could plan accordingly. I brought this up in my follow up email, but it was never addressed.

The photographer and officiant were wonderful and performed a lovely, short ceremony - which is what we wanted. The photos are lovely.

I think the cost overall was reasonable. I am more disappointed in the response I received from the company after the event. I felt that they did not address my concerns and blamed me for choosing a difficult venue, writing, "I'm sure you noticed that is quite a hike to the X VENUE and your officiant was helping THE PLANNER (in heels) track everything to the VENUE."

I am surprised by this response, as it implies that they would have been on time had a chosen another location. However, if this is a difficult location for the company to work with, I would think they would have expressed that early on in the process.