Currently staying here for a conference. My experi...

Currently staying here for a conference. My experience has been mixed. Unfortunately, what I will remember will be the negative interactions. As a hotel connected to a convention center, reasonable expectations would be that the staff would be prepared to handle an influx of guests. Unfortunately this is not the case. Although i found the restaurant staff to be very accommodating, attentive and professional during my first two visits (one during lunch and another during breakfast), the evening dinner crew was horrible! We were directed to the lounge area which was full of attendees from our conference. We patiently waited for 20 minutes because the restaurant was so busy. When we finally were able to get the attention of a waitress, who was literally walking around doing nothing, she stated that she would find someone else to help us. Another 5 minutes passed and no one came even though the same waitress came twice to the empty table next to us to pick up some dirty glasses. My daughter then went to look for a manager who was beyond rude. Of couse we left. To add insult to injury, as we left, we noticed that the other side of the restaurant was now open to accommodate other diners who happened to be white ( our group was mostly non white). They all had been served and were enjoying their meals. The next evening, i attempted to order room service. No one answered after 20+ rings. Thank God for Uber Eats!