wil mer425

Review of Renton Honda

We purchased our 2nd used care from Auto Nation an...

We purchased our 2nd used care from Auto Nation and a service contract for oil changes back in late October early November. Made an appointment to drop off car for oil change. Took a while for checkin because they had the wrong car listed on the appointment. After r5 minutes....we left to go home about 35 miles away. Got a call that afternoon starting that car needed additional work totalling about 1300.00. We decided to go elsewhere for the work and just have them do the oil change. We were to pick up the car the next day. We called several times and left messages the morning of pickup to confirm the car was ready. No one returned our calls so we decided to drive all the way down to Renton and see what was up. Got there about 1. We checked in. It took 45 min to1 hour wait to finally get someone to respond on why it was taking so long. That's woth 2 or 3 other guys who kept telling us our rep will be back any minute. All we wanted to do was pick up our car and get home!!! We finally corralled an older gentleman to help us check.out as it was getting late and rush hour traffic going north is horrendous. We left about 245. Got on the freeway several miles and the oil light was on. I had a bad feeling about my experience. Got to the the mechanic who was doing the work on my car and asked him to check my oil and see if there was a problem. The mechanics does not do oil changes but would check it for me. He did say that sometimes the oil light needs to be reset and may not have been. I got home at 420. Got a call from the mechanic at 5 and they did check the oil and it was filthy dirty and the filter was bad. The conclusion: Auto Nation DID NOT PERFORM THE OIL CHANGE!!!! When I called this morning, I reiterated my story and asked for a refund to the contract as I could not trust them to do the job we paid for and we were not going to drive all that way in the future to "possibly" have it done. I also should not have to have it verified that someone changed my oil or not!!! Of course the answer is that they wanted to speak to the mechanic. I am so frustrated!!! Never have I had such problems with a dealership. Also...the care was supposed to be a certified used car. Purchased from them in good faith
My faith in them is very challenged now. I will go to the Bellevue dealership now on.