M Bentine

Review of TROPICAL CHEVROLET CHRYSLER JE...

THE ABSOLUTE WORST SERVICE DEPARTMENT I VE DEALT W...

THE ABSOLUTE WORST SERVICE DEPARTMENT I VE DEALT WITH IN MY 27 YEARS OF DRIVING!

I made an appointment last year for my key getting jammed in the ignition and to fix my armrest. My truck had less then 20K miles and was well in the warranty period. When I arrived on a weekday work morning, I was told they couldn t diagnose the problem without possibly keeping the car for several days, with no loaner car available. I obviously was not ready for that so rescheduled for when a loaner would be available. I was assured I was all set, and should expect a loaner when i arrived for the second visit. Come day of second visit (missed half a day of work already), surprise!, no loaner is available and I still need to leave the car for several days. I had no choice but to reschedule for a 3rd visit, this time on a Saturday knowing they would not help me with a loaner vehicle. At this point several weeks went by and my truck was soon to be out of warranty, I made that clear to them. It must get fixed within warranty! The day of the 3rd visit arrives, I was the first customer there. Left my car early morning for them to have the entire day to diagnose (plus keep in mind my armrest was never fixed). After calling several times throughout the day to check on the progress I was told they would definitely get to the car before end of day. As it got close to closing time I realized I would never get that call, so I rushed over there before they close. My truck was sitting there untouched, 9-10hrs, absolutely nothing happened. I got no answer from the customer service rep, aside from they couldn t get to it.

Shortly after all 3 of these visits my truck went out of warranty, still with the original problems. After several months of the key continuing to jam (and armrest broken) I took the truck back. On this 4th visit, they miraculously found the problem and fixed it, charging me almost $400, even though I was there 3 times under warranty for the same issue. I paid the fee, with hopes that I can work directly with GM to get reimbursed, obviously the dealership will take 0 responsibility. 2 days after they fixed the problem, the key started to jam again. For my $400 and 4 visits I got a nice 2 days without the key getting jammed.

These guys are unethical and completely incompetent. They send you a survey, which I filled out last year in detail, with all explanations of what happened, but have never received any type of follow up. Really shows their level of customer service. Now, I filed a claim with GM to go after the dealership. I m considering other options as well.