Antonella Magna

Review of J.W Marriott Resort & Spa Khao...

Well there is certainly a lot to be thankful for -...

Well there is certainly a lot to be thankful for - it is a few years since our last stay here and it is still beautiful.
The staff are as we remembered: all super friendly, helpful and diligent.
Our beautiful Pool Access Room had a lovely welcome when we arrived! - it was delightful. I have shared some photos on my public instagram page, @ladolcevita_au if you are interested.
There have been a few concerns during our stay.. Eg, the night we arrived, it was late and we'd been travelling for over 12 hours, so we were very tired but also very hungry. We remembered that one of the reasons we wanted to return here was the quality of the food. Room Service was not included in our 'package' but it was late and the restaurants were all closed, so we had no choice but to order. Unfortunately the food that evening was not as we had expected.
As well, there was only one vegetarian option in the Thai restaurant onsite.

What was a lovely revelation, was how welcoming Mr. Nicolai Mitchell was to our feedback! He met us to discuss concerns, offered us some bubbles and stayed for a long, engaging discussion. It was absolutely refreshing he is an outstanding manager!

The food at Olive is outstanding and the Banquet Italian Dinner was spectacular! The home-made pasta was cooked with truffles, mixed on a 'bowl' made from the centre of a large Parmiggiano cheese. My family is Italian (from northern Italy: mum from Alto Adige, dad from Veneto) and I typically don't dine out on Italian because I often find it disappointing and usually cook it at home. This was the exception. Delicious!
My partner eats meat and devoured the Porchetta and many other dishes. We both adored the long table filled with antipasto. The Mushroom and Truffle Soup was divine and the delicious Negroni Sbagliato cocktail was a highlight!
I heard there were over 200 covers - yes, that would well have been a success! Well done indeed.

Across the hotel, the staff have been so accommodating, mindful and diligent.
Specifically:
Joy (everywhere!) and Pocky at The Beach Bar;
Our exceptional Room Cleaner, Na - we miss her!
Ying at Quan Spa - she has broken my massage-drought of over 5years. She is kind, patient, calm and strong!
Paula is wonderful, Wit, Nott, Mam and an exceptional, dedicated young guy (Sungyil?) whom you should make permanent! at The Olive Restaurant - all so lovely and helpful;
Oily, Golf, Jay, Honey (everywhere!) at Sakura Restaurant - so wonderful and that food was delicious.
Don at gym is fantastic - so calm, peaceful and helpful.
Fon who remembered our egg orders every morning and made them perfectly (!);
Lek, the Office Manager who offered us a late checkout

Overall, it has been lovely

I'm also glad to see that there are renovations occurring and look forward to visiting again with reinvigorated bars and restaurants. This is a very beautiful place to spend 10 relaxing days: everyone has tried to be as attentive as possible, with friendly smiles and always willing to help. We hope we have given them enough tips to recognise their diligence and care.