I would give this place 0 starts but cannot post u...

I would give this place 0 starts but cannot post unless one is given. My family was discriminated against and DENIED access by one of their employees based off of their own ASSUMPTION that there was a party Being thrown. After receiving the run around we finally spoke to an assistant manager at this site who stated that my sisters card was declined. MY SISTERS CARD WAS NEVER SWIPED!!! Explain to me how a card can be declined if it wasn t swiped? HOW? My sister is a rewards member there and had a confirmation email for her reservation as well. Upon her arrival they didn t ask for her ID or swipe her card before denying her. They stated that they saw multiple people and balloons in the car ......there was only my sister and my mother in the car...! So is your policy to stalk people as they arrive in the parking lot? Anyways that assistant manager even sent out an email apologizing for the inconvenience ( acknowledging that she knows what happened was wrong) then when we called, came up with multiple LIES AND EXCUSES! Then went on to say we don t have to post our policy OK! THEN IF THE POLICY IS NOT POSTED IT IS NOT..I repeat NOT IN EFFECT. PERIOD. If your policy isn t posted then how are people supposed to know what that policy is? Also the employee who denied my sister access also tried referring her to a different hotel....My family is now taking this case to the attorney general.