Shawn Mcneil

Review of Cadillac Jack's Gaming Resort

Service in the restaurant was absolutely the worst...

Service in the restaurant was absolutely the worst I have ever seen. Waiter took orders wrong, was no where to be found when we asked for drink refills, did no follow ups, failed to use our coupons. When I asked to speak with management, I was told there was no one there in that position, so the girl told me she was only 15 and could not help me. To top off this absurdity, they charged my card $15 higher than what was listed on the ticket that I signed for. (Fraud?) I think so. Epic fail on the part of the entire establishment. I continued to seek management in other departments with no results. How could there be absolutely no supervision in the entire place that could have resolved these issues??? Never again will we return to Cadillac Jacks Deadwood South Dakota.
Negative Negative Negative!!!