Horrible service, and was turned away at the door ...

Horrible service, and was turned away at the door forbidden to enter the Consulate in New York, after I explained to the security person why I was there. I wanted to re-sinstate my French Passport. He gave me a sheet of paper and told me to "contact" them here in Washnigton,D.C. What is the purpose of spending that much money for a Fifth Avenue Office?