I cannot express how much help these people were f...

I cannot express how much help these people were for me. They went WAY beyond the call of duty! I was traveling across country in my motor home when one of my windshield wipers stripped out. This was on an 18 year old vehicle. I was in OK on my way to CT, and stopped to visit a few days with my brother. I ordered a replacement part from FCP Euro and was told it would arrive on Thursday via UPS. I paid for it with paypal. On Tuesday, I checked their website to see if I could get a tracking number yet, and noticed that although I had specified a shipping address in OK it was being shipped to my paypal billing address in AZ. I called and they said sometimes paypal changes the shipping address back to the billing address!

It was too late to change the shipping address, so they sent me a free UPS return label for the one going to AZ and said they would send a second one to me in OK. It was going to be sent directly to me by VW and would arrive Friday. This was good, because I had a break in the bad weather, and if I left on Saturday, I could get all the way across tornado alley in good weather between two storm fronts.

On Friday, I got a call from my contact at FCP Euro. They were very upset because VW, instead of shipping it directly to me in OK like they had promised, had sent it to FCP Euro in CT. FCP Euro, AT THEIR EXPENSE, had the part overnighted to OK so I could make it across the plains in good weather. I got the part early Saturday morning, installed it and made it all the way to Pennsylvania before the bad weather caught up with me, and then it was just rain, not tornadoes!

This was service like you only dream about. The shipping errors were not their fault, but they made good on their promise to get me safely to my destination. I'm a 72 year old grandmother, traveling alone, and they took good care of me.