Kate Morgan

Review of The Mansion on Forsyth Park

Updating this review as i was impressed with the p...

Updating this review as i was impressed with the proactive approach that was taken by one specific individual after I posted the below - Lauren. She is so fantastic and is a great asset to this property. Lauren made sure my mother and I had a great stay at The Mansion, even taking the time to put together a map with recommendations of places to go. If it weren't for Lauren, our stay would have been clouded by the poor service the property has in general. Thank you Lauren for making everything fantastic for my mother and I!

This is the first review I have written, ever. I am a dedicated Marriott traveler (business and personal), so I have a certain level of understanding, but not on this one. I haven't even stayed at the hotel yet, I will be staying there as part of a larger trip that I'm taking my mother on for her 65th Birthday. I called to see if they could put a welcome amenity (bottle of champagne) in our room upon arrival as a surprise for her. A gal answered and I asked who I could speak with about this request and she said she was incredibly busy and I needed to call back later. Wow, okay, I understand being busy, but not even ask to take my information or somehow make the experience a little better for the guest and for a hotel of this supposed caliber, there is not any kind of additional admin staff on site that assist with general inquiries? Yikes.