Eric Morin

Review of St. Albert Dodge Chrysler Ltd.

Follow up to my comments below from nine months ag...

Follow up to my comments below from nine months ago:

January 2017
So Brandan Hebert, Brent McRae, Clint Plante, and Vince Lee proved the last time was no fluke. Over the Christmas break, we traded in our old car for a new one, and the St. Alberta Dodge team came through once again with flying colours. Let's face it: Parting with a lot of money is never truly pleasant but when the transaction is handled as respectfully and professionally as these guys do things, the pain is eased considerably. And it's not just the sales team; the service gang, Roch, Kaity, Jessica, and Jennifer, are just as terrific, in addition to being much better looking than the new car guys--sorry, Brandan, but the beard has to go. Overall, I can't say I've ever had better dealership experiences than those I've experienced with the new iteration of St. Albert Dodge. If you're looking for a place to buy a vehicle or have yours serviced, seriously consider giving these guys a shot. And no, I'm not related to any of them. When I'm not happy with service, I'm just as vocal; but when things are this good, then the positives must be acknowledged, too.

August 2016
Recently we decided to trade in our truck for this year's model. Given past experiences, we had previously decided never to return to to St. Albert Dodge but Brandan's work on our tires convinced us to give them another chance. What a freaking difference. I didn't feel like taking a shower after I left the showroom. Brent, our sales rep, was awesome--professional, down-to-earth, zero BS; Brandan took the time to come out of his office for a quick chat; and sales manager Ravi, one of two holdovers from the previous administration, was his usual exuberant, fun, brilliant self. It may sound like I'm being paid to write this but nothing could be further from the truth. I just feel it's important to support local businesses and I want to acknowledge that St. Albert Dodge has been transformed into a prime example of what a car dealership should be: A place you go to buy and service vehicles, hoping to be treated respectfully and with integrity. Good job, guys. Keep it up.

November 2015
What a difference this ownership group makes. While our service experience at St. Albert Dodge was always been first rate, it was the only reason we stayed with the dealership. What we'd gone through with some of the sales staff left a lot to be desired, reminding us at times of caricatured used-car salesmen from movies--think Bill Paxton in True Lies.
Happily, that's all in the past. I had the distinct pleasure of working through an issue with the new General Sales Manager, Brandan, and his approach was terrific. When the time comes for the next new vehicle, we won't be taking our business anywhere else.
Tip of the cap to the new owners for instilling such a complete change in corporate culture so quickly.