The facility is good but I hate their policy - we ...

The facility is good but I hate their policy - we are going to a different gym (because my kid joins their tennis team) and they refused to refund me the monthly fee because we didnt tell them 14-day in advance! This ruins my impression toward Northshore YMCA a great deal - @NorthshoreYMCA, why are you so money crunching? I was never told about this policy during the 2+ years I was there?