THIS HOTEL IS AN ABSOLUTE JOKE! The customer servi...

THIS HOTEL IS AN ABSOLUTE JOKE! The customer service at this hotel is worse that Comcast customer service. To make a long story short (because I'm sick of talking about it) We didn't get the room we reserved and they were sold out.... I was offered a couple other choices and opted to pay an upgrade fee of 40.00 for a king suite that I was told had a separate living area and a fold out couch. It didn't even have a couch at all. I was also told I could request a rollaway bed, and when I saw that there was no couch, I requested the rollaway. They told me they didn't offer rollaway beds for the King Suite. I had to argue with them before they agreed to bring me one. I paid for parking and 'free' breakfast in my room. They told my husband the free breakfast only included 2 adults and did not include our children. They wanted 21.oo per plate for my 1.5 and 4 year old to eat breakfast. Then to top it all off, they charged me again for parking. When I called to explain I had already paid for parking, I was told that the parking only included 'self parking' and not valet parking. Self is 18 and valet is 22, so I said, ok whatever, then you should have only charged me an extra 4 dollars for the valet. She said "Uh, no it doesn't work that way" You have got to be kidding me, right??? Ill will never ever ever again stay at another Hilton. You get better customer service and a better value staying at a 1 star hotel than you do this joke of a hotel. I think Ill keep my 260 dollars next time, and stay at a Days Inn.