Andrew Walker

Review of Pack Rat Outdoor Center

I had an excellent experience at Pack Rat outdoor ...

I had an excellent experience at Pack Rat outdoor center today. I called the day before looking for a canoe and I had some very specific criteria. The guy on the phone was friendly and helpful. I said I'd ask for him when I was there and he said "OK." When I arrived I was greeted immediately and asked if I was looking for anything. I replied that i had called about a canoe yesterday--he knew I had called and directed me to Rick for more expertise on the subject. Rick was super cool, very knowledgeable, and immensely helpful. He knew the subject, the stock, and the prices---I'm not the easiest customer--I know the subject matter when I hit the door--and Rick made my day! We talked at LENGTH about every detail and I settled on a boat. The staff came together to load my boat and check me out--I was on my way! Once I was on the road I changed my mind about some of the details and decided that I wanted another canoe that I had seen. I turned around and pulled back up to the store--they welcomed me again, and I told them I wanted the other canoe--they said "No problem" and swapped them out! They even unloaded and reloaded the boats. I was impressed and thrilled! Great shopping experience and I WILL BE BACK!