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I would give this 0 stars if I could. I haven t ev...

I would give this 0 stars if I could. I haven t even stayed here yet. I booked a trip here through Expedia and accident selected the wrong date. When I realized it the next morning and tried to cancel it they told me I couldn t and would have to pay the full $130 for the night. The sad thing is I was willing to move to the correct date a month away where the price has doubled. When I looked at the original booking email it said any changes would need to be made by 4pm cst in August 30th. Now I booked this at 4:21pm est August 30th. So I literally had only 40 min to realize this before I could cancel with no penalty. I was at work at the time and didn t look at my phone and this email again until after the 40 min timeframe. After talking to Expedia and them calling the hotel they said the hotel is very strict and will not cancel it with no penalty. So I am paying $130 for no reason and I still have to pay for a hotel when I go on the trip in a month. Needless to say I am very unhappy. Yes I made a mistake but apparently this hotel doesn t care about the guest experience only about the money. What happened to having some understanding and common decently to do the right thing? Oh and by the way my husband already tried to leave a review before and they deleted it, shows just what kind of people they are.

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