The prices are really too much for a catering faci...

The prices are really too much for a catering facility in Vathorst. (Absolutely Amsterdam prices) What I find the worst is that there is little customer friendliness of the owner. The young waitresses are really nice but were constantly pushed by the owner to ask if we wanted a drink again, which felt uncomfortable for both parties. We also got a very unwelcome feeling. But the worst I found was that after spending 28 on refreshments and pie, I had to pay money for a glass of tap water. Really antisocial! She did not want to take it off the bill, struck a sour tone, and I did not stop nagging as I was with a friend and I felt very uncomfortable to stand firm. I have tipped this way while those waitresses actually deserve to tip, but that in this case holds the owner in her pocket. That is the drop for me. In short: much too high prices, grumpy owner and customer unfriendly. Very unfortunate because the look & feel is fine. And unfortunately there are always worse experiences with them and that is what he is always saying "I will not come because they are not customer friendly or too expensive or she is grumpy". Sadly. I would say do something about it, do not be defensive but pick it up. Building up a reputation requires a lot more energy than once it has been completed.