I recently had an outstanding resolution to a situ...

I recently had an outstanding resolution to a situation with Gaines Investment that began with my own stupidity.

I lived at Woodlake Apartments in Escondido, CA for seven years and moved out-of-state in the summer of 2009. For whatever reason, I overlooked that they sent me my security deposit back. I was packing to move into a new house in June of 2017 when I wondered what was in a shoebox. It was a bunch of stuff from 2009 and I almost died when I opened up an envelope and saw the uncashed security deposit check. Yep, an eight-year-old check that silly me never cashed.

So I contacted Gaines Investment through their website to explain the situation - yes, it was highly embarrassing sending that initial correspondence - but once the process began, it was unbelievably awesome. No corporate stonewalling, no statute of limitations talk, no nonsense at all. Danielle Miller in accounting was investigating my claim and I knew things were on the right track when she asked me to mail her the uncashed check. I mean, she wouldn't ask me to do that if her protocols hadn't revealed the check was never cashed, right?

The very day she got the check, Danielle emailed to tell me they were cutting me a new one. And yes, they did. And yes, I was extremely thankful, which is why I wanted to share the experience because I think it says a TON about Gaines Investment as a company and the type of ethics it possesses.

And before I forget, Woodlake was a great place to live. Nice and quiet, no hassles, all the managers were great (heck, one retired and a few years later she saw me in an airport in St. Louis and was thrilled to see me). So if you like living in Escondido, I recommend Woodlake as a place to check out and see if it is a fit for you.

Again, I appreciate my recent dealings with Gaines Investment (Danielle and Carmen Suggs were the people I emailed back and forth with). I made a dumb mistake in 2009 and it gets resolved EIGHT YEARS LATER in a highly professional manner by Gaines Investment.

To me, that is simply amazing!