So I'll start by saying I gave it 2 Stars because ...

So I'll start by saying I gave it 2 Stars because after complaining about how badly our first room smelled they did quickly change us to another room & it was nice to have the restaurant we were going to and the spa in the same building. In general though the people at the front desk were very nice there is not nearly enough people to handle everyone in line and we had to wait almost an hour just to check in. On top of that our first room smell like dirty armpits. After we were switched to our second room though it didn't smell bad it still clearly needed an update. There were signs of wear on pretty much every surface. The carpet was all knobbly and pretty gross looking with multiple stains, way over due to be replaced. The couch was fabric and showed a lot of wear. The pillows we're small and shoved in the pillow cases in such a way that they ended up shaped like balls. There was some one else's food still in the mini fridge, and when I used it to store some liquid items it froze all of them. The bed skirts had holes in them. Lastly there were not enough outlests in the room so you had to unplug things in order to plug anything in, which doesn't work in the age of mobile phones. Hope they plan to update Harrah's it's greatly needed!