Craig James

Review of Volkswagen Crewe

Appalling service! Bought a car from here a couple...

Appalling service! Bought a car from here a couple of weeks ago with various problems, some of which have yet to be resolved.
1) When I collected the car it was left out in the rain and dark forecourt so I couldn't check it over thoroughly.
2) Floor mats weren't fitted as agreed. Was told there is a week wait for them. Over 2 weeks later and still haven't received them. Called them 4 times and still haven't been told the situation with them.
3) Rear number plate was put on 4 inches off centre.
4) Wasn't switched to variable servicing as requested.
My previous car was a Punto from Arnold Clark at a fraction of the price. Didn't have any issues with it whatsoever. I expected better from a franchised VW dealership.