It's our first time to use the family membership c...

It's our first time to use the family membership card with one guest today .
This review is for a Ticket Inspector at the Membership entrance on February 7, 2018, around 1:19pm.
He is a white young man of medium height. Although I don't have his name, he is Very rude and mean.
Just because I supposed that the membership card included a one time guest pass, but this man used a very rude way to let us know the difference between the family membership and the Family Deluxe membership. I rarely give reviews, but I don't want others to suffer the same.
Next time, if your customer don't know your membership policy, please be nice to explain. After your patient explanations, your customer will Upgrade the Membership directly. But this young man made my guest Even want to go back to home. At last, we decided to buy one Senior ticket to end his loud voice.
It was awfully discouraging.