Had heard great things about the place for years. ...

Had heard great things about the place for years. Sadly not our case. We were one of four families staying there overnight for a birthday party. Both days we were surprised at the pools closing because of U.F.O s F is for floating in this case. Staff was nice for the most part while we were there. After I let them know about our experience management pretty much said they can t control (accidents) and they were not responsible . Which I took like a slap in the face. So do I tell all the families in the party sorry for messing up your weekend? After finding this sight and seeing the responses to most of these complaints I m not surprised and even more disgusted that this place is getting away with this and more. At the minimal complaint at a 4 or 5 star hotel the management go out of their way to satisfy the customer. I hope this manager doesn t make light of this rating and doesn t respond with sarcasm of any sort like he did to the other reviews on here. I have the emails and sarcastic response including your $25 discount our next stay (second smack in the face) For I will find time in my very busy schedule to look for other sights to rite my review.