Iconic pink landmark of Waikiki. However, we arriv...

Iconic pink landmark of Waikiki. However, we arrived at noon & were told we would be in our room "no later than 3pm". Hung out for 3 hours. After waiting through a long line at a desk with one poor employee I witnessed many unhappy guests experiencing the same as ourselves. One was told "after 4". For what we are paying. I think it could be better. Finally in our room at 3:30. No apologies or allowances were offered for our check in after the official time of 3, not to mention a 3+ hour wait.