anthonius tjahjadi

Review of Manchester Grand Hyatt

Stay was great! But when i valet my vehicle there ...

Stay was great! But when i valet my vehicle there for 3 nights, someone stole my belongings that was left in the vehicle. Unfortunately the Valet is under another company "ACE" and the manager referred to Hyatt is "McDonalds" and while we should be calling "Jack in the Box" which is ACE the valet company.

**Update***
Mathew the manager at ACE Valet Grand Hyatt reviewed the tapes and was not able to find a good view to verify. HOWEVER, he still acted in good faith and credited me 2 nights of Valet cost that made up my losses.

Changing from 3 stars to 5 stars. Thank you Grand Hyatt Team. I will be back.