TeeVee ATLBlogger

Review of Regal Nissan

My first time here I purchased my vehicle from Nis...

My first time here I purchased my vehicle from Nissan dealership off Highway 78 from a close friend about 3 years ago. Left my vehicle to be serviced and needed brakes. Provided my new number like I did when I made on line appointment a week before. Emailed the person who was the service advisor as well to make sure my new number was noted. Returned 3 hours later to be told they didn t do brakes because they didn t have special lug to remove tires and I can go buy one and come back? The advisor did not write/ type any number down and told me he didn t get my emails and how sometimes the system fails. No apology from GM or any Manager. My oil changes are normally $12-$17 there. Not sure if it was friends and family rate I was getting but when I told the first advisor why the difference, he explained but it didn t make sense. He eventually gave me to another advisor. I would never go back to the 78 dealership after my long history with them. My experience here was very professional and attentive. I was walked out to my vehicle and treated like my business meant something. Although I was on my phone this guy truly handled me professional and went above and beyond with his customer service. I was truly taking notes. Great job and he even followed up after with a quick phone call.