Max G

Review of Apple

In summary,

In summary,
40G$ annual profit
Discordant customer service
Unreliable repair options
Incompetent genius bar employees

Result:
Changing company
had phones to buy for my wife, myself and my 4 kids,
it will be 6 non Apple product.
Thank you for convincing me to spend my $10 000 of phones products elsewhere.

My experience:
Replaced the battery of my iPhone 6 Plus because Apple coded the software to get below 40% of CPU capacity when below 88% battery capacity.
Problem with the upper portion of the screen after showing gray lines after sitting on a chair with my iPhone in my pants. Went to the Dix30 Apple store, ran some diagnostic test, told me it was a well known problem with the iPhone 6 Plus casing that could ben the motherboard. Offered me replacement of my iPhone 6 Plus for another iPhone 6 Plus without that problem for the price of the screen $195.
I went home to back up my iPhone, restore it, problem persisted, took an appointment at the Ste-Catherine apple store and they said that it's not the procedure. That they should have never offered to replace the unit since they didn't see the problem instore when running the diagnostic test and the manager said that she has been working for apple for a long time and that they have to see the problem in -store to offer the replacement for the price of the screen $195 like they offered me at the Dix30 apple store.
She said the offer is now only screen replacement for $195 like they should have offered me and that she is going to write in my file that she make sure they do not offer me the replacement anymore if I go back to the Dix30 Apple store.

Over the top, she added that Apple is a green company and they would look crazy if they would send back IPhone in California on which they didn't replace the screen first.

In summary,
40G$ annual profit
Discordant customer service
Unreliable repair options
Incompetent genius bar employees

Result:
Changing company
had phones to buy for my wife, myself and my 4 kids,
it will be 6 non Apple product.
Thank you for convincing me to spend my $10 000 of phones products elsewhere.

Over and Out.