It's amazing that Google makes so much money off o...

It's amazing that Google makes so much money off of Adwords. Customer support is terrible! When you get an account specialist assigned to you, you are at that person's mercy. If they don't call you back or respect your meeting times, it's, well simply just too bad for you. If you call Google ads to get a new account supervisor, the admin staff will tell you that they don't have a procedure to get a new account manager for you!!!
Further, there's insufficient training for the account managers. Every time I've spoken to my account manager, he's pushing me to try a new type of ad and not answering my questions on the performance of existing ads! I'm on the phone now with a Google person offshore and first she tells me that they can't change specialist. When I ask to speak with a supervisor, I get tons of pushback. Then the same person comes back and tells me that they don't provide the service of changing account managers. So then I ask which services she can provide. My question isn't answered again!!! I simply cannot believe that the customer support is this poor.
After 33 minutes of being on the phone, the line mysteriously cuts off. Thanks Google.